Shipping policy

Shipping Policy

At Heiland, we are committed to delivering your wellness products safely, quickly, and efficiently. Below are the details of our shipping process.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

Delivery Timeline

Estimated delivery times may vary depending on your location.

Within India:
Delivery usually takes 3–7 business days after dispatch.

International Orders:
Delivery typically takes 7–15 business days, depending on the destination country and customs clearance.

Please note that delivery timelines may vary during high-demand periods, festivals, or unforeseen logistics delays.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order weight

  • Applicable courier charges

From time to time, we may offer free shipping promotions on selected orders.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.
You can use this link to track the real-time status of your shipment.

International Shipping

For international deliveries:

  • Shipping charges and delivery timelines may vary.

  • Customers are responsible for any customs duties, import taxes, or local charges imposed by their country.

Delays

While we work with reliable logistics partners, occasional delays may occur due to:

  • Weather conditions

  • Customs inspections

  • High shipping volume

  • Remote delivery locations

In such cases, we appreciate your patience and understanding.

Incorrect Address

Please ensure that your shipping address and contact details are accurate at the time of placing your order.
Heiland will not be responsible for delivery failures due to incorrect or incomplete address details.

Contact Us

If you have any questions regarding shipping or delivery, please reach out to us:

📧 Email: contact@heilandcares.com
📞 Phone: +91 99817 82194
🌐 Website: www.heilandcares.com